Nika Casino Privacy Policy

At Nika, we are committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you access or use our services at Nika Casino.com. By registering a Nika Casino account or continuing to use our platform, you confirm that you have read and understood this policy. We encourage you to review it carefully before submitting any personal data to us.

1. Who We Are

Our online casino is operated by Torus Solutions SRL, a company registered in Costa Rica. We hold a valid gaming licence issued by the Anjouan Offshore Financial Authority under licence number ALSI-202502001-FI1. At Nika Casino, we are fully committed to complying with applicable data protection laws and maintaining a secure, transparent environment for all players across our target markets, including Europe. If you have any questions about this policy or how we handle your data, you may contact us at help-nika@supporthelp.tech.

2. What Information We Collect

When you register, make deposits, request withdrawals, or otherwise interact with our Nika platform, we may collect the following categories of personal data:

• Identity data: full name, date of birth, gender, and nationality
• Contact data: email address, phone number, and residential address
• Account data: username, password (encrypted), and account preferences
• Financial data: payment method details, transaction history, deposit and withdrawal records
• Verification documents: government-issued ID, proof of address, and source of funds documentation (required when total deposits exceed €10,000)
• Technical data: IP address, browser type, device identifiers, and operating system
• Usage data: gaming activity, session duration, bonuses claimed, and promotional participation
• Communications data: records of your interactions with our 24/7 live chat and email support

3. How We Use Your Information

We at Nika Casino use the personal data we collect for the following lawful purposes:

• To create and manage your Nika Casino account and verify your identity
• To process deposits and withdrawals via Visa, Mastercard, Skrill, Neteller, MiFinity, Bitcoin, Ethereum, Litecoin, USDT, Ripple, and bank transfer
• To carry out regulatory verification when withdrawal amounts exceed €1,250 or when cumulative deposits surpass €2,000 or €10,000
• To administer bonuses, free spins, and promotional campaigns, including our Welcome Package, cashback rewards, reload bonuses, and our VIP Club programme
• To personalise your experience on our Nika platform and recommend relevant games from our library of 9,000+ titles
• To ensure compliance with anti-money laundering (AML) and responsible gambling obligations
• To communicate with you regarding your account, transactions, promotions, and updates
• To analyse usage patterns and improve the security and performance of our services
• To comply with applicable legal obligations and respond to lawful requests from regulatory authorities

4. Legal Basis for Processing

Our processing of your personal data is grounded in the following legal bases:

• Contractual necessity: processing required to provide you with our services under our Terms and Conditions
• Legal obligation: processing necessary to comply with anti-money laundering laws, identity verification rules, and gaming regulations
• Legitimate interests: processing to detect fraud, prevent abuse, and improve our services
• Consent: where you have explicitly opted in to receive marketing communications or promotional offers

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on Nika Casino.com to enhance your browsing experience, remember your preferences, and analyse site traffic. Our cookies may be session-based or persistent and include functional, analytical, and marketing cookies. You may manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our platform.

6. Sharing Your Data

At Nika, we do not sell your personal data to third parties. However, we may share your information with trusted third parties in the following circumstances:

• Payment processors: to facilitate deposits and withdrawals through our approved payment methods
• Game providers: including Pragmatic Play, Evolution Gaming, BGaming, NetEnt, and 70+ other studios, solely to the extent necessary to deliver gaming services
• Identity verification and KYC providers: to fulfil our regulatory obligations
• Regulatory authorities: including the Anjouan Offshore Financial Authority, when required by law
• IT and security service providers: who support the operation and protection of our platform

All third parties we work with are contractually required to handle your data securely and only for the specified purpose.

7. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law or regulatory guidance. Financial and identity records are typically retained for a minimum of five years following account closure to meet anti-money laundering compliance requirements. Once retention periods expire, we securely delete or anonymise your data.

8. Your Rights

Depending on your jurisdiction, you may have the following rights in relation to your personal data held by our Nika Casino team:

• Right of access: you may request a copy of the personal data we hold about you
• Right to rectification: you may ask us to correct inaccurate or incomplete data
• Right to erasure: you may request deletion of your data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations
• Right to restrict processing: you may ask us to limit how we use your data in certain circumstances
• Right to data portability: you may request that we transfer your data to another provider in a machine-readable format
• Right to object: you may object to processing based on legitimate interests or for direct marketing purposes
• Right to withdraw consent: where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at help-nika@supporthelp.tech. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9. Data Security

We at Nika implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL encryption, secure server infrastructure, and strict access controls. While we take every reasonable precaution, no method of data transmission over the internet is entirely risk-free, and we encourage you to safeguard your account credentials at all times.

10. Children's Privacy

Our services are strictly intended for individuals aged 18 and over. We do not knowingly collect or process personal data from minors. If we become aware that a person under the age of 18 has registered an account with our Nika online casino, we will immediately suspend the account and delete all associated data.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or services. When we make material changes, we will notify you via email or through a prominent notice on Nika Casino.com. We encourage you to review this page periodically. Your continued use of our platform following the publication of any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out to our support team. You can contact us 24/7 via live chat on Nika Casino.com, with an average response time of 2–5 minutes, or by emailing us at help-nika@supporthelp.tech. We are dedicated to resolving any privacy-related concerns promptly and transparently.